SHIPPING INFORMATION

Do you offer next day delivery?

Yes! We offer Royal Mail 24 which is a 1-2 business day delivery service or Royal Mail Special Delivery which is Guaranteed by 1pm on the next business day as long as the order is placed before 12pm.

All current delivery services will be available to select at checkout.

When will I receive my items?

This will depend on the delivery service that you picked at checkout.
Check your account orders to view tracking information and locate your parcel.

Will my items be packaged safely?

Yes! All of our products are securely packaged with the intention that if the package was mishandled, it would still be protected. For items of higher value, we will pack the item with extra protection and courier insurance.

I didn't receive my invoice...

Invoices will always be emailed electronically. We are cutting back on the amount of paper that we use.

If you still cannot find your invoice, please check your orders page in your account or alternatively you can contact us.

SHOP INFORMATION

Can you send me images of the used product?

Yes! For products that are no longer in the packaging, such as single cards, we can always send you pictures of the exact card or item that you are wanting to purchase.

Some store images are used for examples only.

Contact us for image requests.

What is a Wishlist?

Using our Wishlist, you are able to save all of the products that you desire.

You can find your Wishlist in your account.

That way, when your ready to buy, just check your Wishlist!

Do you price match?

Yes, if you find a product cheaper elsewhere, we will try our best to beat it!

Subject to matching against Reputable UK Retailers.

Can I change or cancel my order?

You can cancel your order if we haven't already posted your items.

Please contact us for more information.

ORDERS & RETURNS

I can't place my online order..
If you are experiencing any issues with our checkout system, Please contact us so that we can rectify the issue immediately.
We may still be able to take your order via email or phone.
Do I have to create an account?
No, you can still place orders as a guest but you will be missing out on all the potential benefits and offers that we give our members.
You can also easily track your orders and downloads from your accounts dashboard.
Do you offer refunds?

We offer a no fuss returns policy within 14 days of purchase.
As long as the product is still sealed and in new condition we will accept the return.

All refunds are subject to product inspection.

Do you offer combined shipping for separate orders?

Yes! As long as you contact us before your order has been posted we can add more products with combined shipping.

You can create a separate order and we will credit back the postage or issue a free delivery coupon code.

PAYMENT INFORMATION

Do you offer finance?

Yes! We offer a pay in 3 with PayPal. 

My Payment failed...

If for whatever reason your payment fails using our online payment gateway. 

Please contact us immediately.

Are my card details safe?

At Kombat Cards, we take your personal data seriously, no payment details are stored within Kombat Cards. All saved information is held securely with the Payment Gateway.

We force a secure SSL and HTTPS checkout page for your security. 

If you have any doubts about using our website, please contact us.

How do I use my discount code?

All discount codes can be redeemed in either the cart or checkout page.

Some products may be exempt.